Returns and Replacement Policy

Thank you for shopping with us! We want to ensure your shopping experience is delightful. Please read our returns policy carefully.

Return Eligibility
We accept returns only if:
• Request is raised within 7 days of delivery
• Product is in original, unopened condition
• All tags, accessories, and freebies are intact
• Original invoice is available
• Product packaging is undamaged and free from markings

What Can Be Returned
Eligible Products
• Items with manufacturing defects
• Products damaged during shipping
• Wrong items received
Non-Returnable Items
• Opened or used products
• Electronic toys (except manufacturing defects)
• Special edition collectibles
• Bundle/combo offers
• Items marked as “Final Sale”
• Personal care products
How to Return
1. Visit our website/app
2. Enter order details
3. Upload clear photos showing:
• Product condition
• Defect/damage (if any)
• Original packaging
4. Select reason for return
5. Schedule pickup
Important Terms
Quality Check
• All returns undergo mandatory inspection
• Products failing quality check will be rejected
• Rejected returns will be shipped back to customer
Processing Fee
• 3% or ₹150 (whichever is higher) applicable
• Fee waived for manufacturing defects
Refund Process
• Processed within 7 working days after QC
• Original payment method refund
• EMI charges non-refundable
Additional Information
Seasonal Items
Special return conditions apply during festive seasons (Diwali, Christmas)
Bundle Returns
Complete set must be returned; partial returns not accepted
Shipping
• Returns only through our authorized partners
• Improper packaging may void return eligibility
We reserve the right to modify this policy. For questions, contact our customer support team.